Account Services
What is SmartHub?
SmartHub is a mobile app that allows you to manage your account from the palm of your hand.
- View your bill
- Make one-time payments
- Setup Autopay, Budget, eBill
- Monitor usage 24/7
- Report service issues
- Receive notifications
- Update your contact or payment information
How to Enroll
To set up your account simply download the SmartHub mobile app through the Apple App Store (iOS devices) or Google Play Marketplace (Android devices) or visit http://cowlitzpud.smarthub.coop.
- Enter your seven-digit account number, last name and email address.
- Create a password and select a security question.
- You are all set to go!
What is Budget Billing?
Same payment every month. No need to worry about unexpected high monthly bills. Use Budget Billing to help you manage your finances with equal monthly payments.
How It Works
Your payment is calculated by averaging the past 12-months of electrical usage at your current location. This number is then used to set your monthly payment.
Because usage is typically lower in the summer and fall, your payments will establish a credit balance for the higher-usage winter months.
You must make your budget payment each month before the due date to remain on Budget Billing.
Accounts will be reconciled annually and adjusted based on actual usage, but the goal is to have zero balance at the end.
How To Enroll
Call us at (360) 423-2210 or sign up on SmartHub.
What is AutoPay?
Enroll in AutoPay and ensure your payment is received on time.
- Saves you money – no more late fees or stamps
- Saves you time – no more check writing and mailing
- Reduces identify theft potential – no lost personal information in the mail
How It Works
We will automatically debit the bank account, debit card or credit card you have chosen every month for the total amount due.
You will receive a notification when your bill is ready for review and a confirmation that your payment is scheduled for payment.
You can modify or update your payment method any time through the SmartHub app.
How To Enroll
Sign up for AutoPay on SmartHub. Download the SmartHub mobile app through your phone app store. Select AutoPay and enter your payment information or complete the AutoPay Authorization Form (PDF) and return to Cowlitz PUD.
What is PrePaid?
PrePaid is a pay as you go alternative to buying electricity. You buy electricity the same way you buy gasoline – before you use it.
- Manage your usage through SmartHub
- Pay what you want, when you want
- No more late fees
- No account deposit required
- Use your current deposit to pay off debt
How It Works
Instead of receiving your traditional bill each month, customers manage their account through the SmartHub app.
Monitor your usage and when your pre-paid balance gets low, simply make a payment to replenish your account.
- $25 minimum starting balance
- No program fees
- Low balance notifications
- The average PrePaid customer reduces their usage by 7-12%, that’s money you could potentially save!
How To Enroll
Complete the PrePaid Agreement Form (PDF) and return to Cowlitz PUD. A customer service representative will contact you to set you up and answer any of your questions about PrePaid.
What is eBill?
It’s Fast, It’s Free, It’s Green. eBill is an electronic alternative to receiving your bills through the mail.
- Safe and secure
- Quick and easy access
- Emailed to you monthly
- Saves on postage
- Download, save and print current and past bills
How To Enroll
Sign up for eBill on SmartHub. Download the SmartHub mobile app through your phone app store. When registering for the first time it will ask you if you would like eBill, simply select yes.
Or to sign up later, go to Settings/Paperless Billing in SmartHub. Once complete you will receive an email confirming setup. You should start receiving your eBill for the next bill cycle, which may take up to 30 days.
